SHIPPING POLICY
We Aim To Get Your Order To You As Fast As Possible! All Orders Are Dispatched Within 24 - 48 Hours Or Sometimes The Very Same Day Of Receiving Your Cleared Payment. We Offer Various Shipping Services: Royal Mail First Class - Delivered 1-3 Working Days (Estimated Transit Time) By Royal Mail From Dispatch* Royal Mail Second Class - Delivered 3-5 Working Days (Estimated Transit Time) By Royal Mail From Dispatch* Royal Mail Collect From Us Daily, Providing Proof Of Collection/Postage. We Also Offer Express Next Day Delivery Mon-Sat On All Orders.
Once Royal Mail Have Collected From Us, We Have No Control Over Their Speeds Of Service. Please Bear This In Mind When Chasing Your Order. *Royal Mail Will Not Accept A Claim For Loss Unless 15 Working Days Or More Have Elapsed Since The Item Was Due To Be Delivered. In The Event Of A Failed Delivery / Lost Item Case Please Allow This Time To Elapse Before Contacting Us. Courier Service: - Various Lead Times Depending On Product Chosen. Please Also Note Working Days Do Not Include Weekends And Bank Holidays.
RETURN POLICY
Our Aim Is To Maintain 100% Customer Satisfaction. If For Any Reason You Are Not Happy With Your Purchase, We Will Issue A Full Refund (Excluding Restocking Charge) Upon Receipt Of The Returned Goods, No Questions Asked. All Items Must Be Unused And In Original Undamaged Packaging.Should The Order Be Returned To Us Even Though It Has Been Listed And Dispatched As Per The Listing (No Longer Required/ Buyer Changed Mind) A Restocking Charge Of £1 Will Be Applied To All Orders Below £10 And A 10% Charge On All Orders Over £10. If The Product Returned Is Not In A Resalable Condition Or The Packaging Is Damaged, We Reserve The Right To Refuse A Refund On The Item Or Deduct 20% From The Original Purchase Price Paid. We Will Refund Your Original Delivery Charge When A Product Is Faulty Or Damaged And Replacement Is Not Available.
Contact Us Through The Messaging Service And We Will Try To Reply Within 24 Hours Excluding Weekends & Bank Holidays Cases Can Take Up To 30 Days, So Come To Us First, It's Much Faster... You Can Cancel Your Order Within 14 Days Of Receipt Of Goods. Please Obtain Returns Authorisation From Us Prior To Returning Your Item.
Our Aim Is To Maintain 100% Customer Satisfaction. If For Any Reason You Are Not Happy With Your Purchase, We Will Issue A Full Refund (Excluding Restocking Charge) Upon Receipt Of The Returned Goods, No Questions Asked. All Items Must Be Unused And In Original Undamaged Packaging.
Should The Order Be Returned To Us Even Though It Has Been Listed And Dispatched As Per The Listing (No Longer Required/ Buyer Changed Mind) A Restocking Charge Of £1 Will Be Applied To All Orders Below £10 And A 10% Charge On All Orders Over £10. If The Product Returned Is Not In A Resalable Condition Or The Packaging Is Damaged, We Reserve The Right To Refuse A Refund On The Item Or Deduct 20% From The Original Purchase Price Paid. We Will Refund Your Original Delivery Charge When A Product Is Faulty Or Damaged And Replacement Is Not Available.
Contact Us Through The Messaging Service And We Will Try To Reply Within 24 Hours Excluding Weekends & Bank Holidays Cases Can Take Up To 30 Days, So Come To Us First, It's Much Faster... You Can Cancel Your Order Within 14 Days Of Receipt Of Goods. Please Obtain Returns Authorisation From Us Prior To Returning Your Item.
Returns Address:
HaberCrafts - Returns
18 Main Drive Wembley
Middlesex
HA9 7NA
United Kingdom .
CONTACT US
HaberCrafts
18 Main Drive
East Lane Business Park
Wembley
London
HA9 7NA
United Kingdom .
020 8908 4862